Safe Gambling

Protecting players and promoting healthy play is central to how Spin My Win operates. As operators, we commit to creating a safe environment where enjoyment does not come at the expense of wellbeing. Our policies, tools and staff are all focused on preventing harm, supporting those who need help, and making sure gambling remains a form of entertainment for responsible adults. If concerns arise, our teams are trained to respond quickly and sensitively to reduce risk and connect players with appropriate support.

Spin My Win Responsible Gambling

Our responsible gambling framework is built on transparency, prevention and support. Clear account controls, fair play practices and robust verification help protect players from fraud and underage play. Staff training and monitoring enable us to detect risky behaviour early, while privacy and data protection standards ensure personal details are handled securely and respectfully.

Player Protection Principles

We adopt a harm-minimisation approach that places player safety first. Proactive monitoring, mandatory age checks and identity verification form the foundation of our compliance. Regular internal reviews ensure policies remain up to date and aligned with UK best practices for player protection.

Tools to Manage Your Gambling

Deposit and Loss Limits

Account controls let players set daily, weekly and monthly deposit limits quickly from the responsible gambling section. Loss limits are available to help manage spending, and adjustments take effect immediately. Support staff can assist if a personalised limit is required.

Time Limits and Session Reminders

Real-time session reminders and optional time limits help maintain awareness during play. Players can enable automatic reality checks and limit session length to reduce the risk of extended play. These features are easy to customise in account settings.

Self-Exclusion and Cooling-Off

Short-term cooling-off periods and longer self-exclusion options are available for those who need a break. Self-exclusion applies across our platform and is supported by verification to ensure it is respected. Contact with our support team will remain available for questions during any exclusion period.

Recognising Problematic Behaviour

Signs such as chasing losses, betting beyond a set budget, neglecting work or relationships, secrecy about gambling, and mood changes can indicate harm. When monitoring tools or colleagues flag concerns, we reach out with care and offer options to reduce play or pause accounts while further help is arranged.

Guidance for Staying in Control

Set a clear personal budget, decide in advance how long to play, and avoid gambling when tired, stressed or under the influence. Use our limits and reality checks to enforce boundaries. If maintaining control becomes difficult, consider stricter limits, a cooling-off period or self-exclusion and speak to our team for support.

Access to Professional Help and Support

Direct links are provided to UK support organisations including GamCare, GamStop and Gamblers Anonymous, and we encourage players to use these resources when needed. Referrals to specialist services and telephone helplines are available, and our team can assist in connecting players with professional treatment and local support networks.