Responsible Gambling Policy

At Spin My Win we are committed to safer gambling and to helping players keep play enjoyable and under control. We take player safety seriously and provide clear options so you can manage your activity, set sensible limits and step away when you need to. Our aim is to make it easy for you to play responsibly at all times.

Player protection principles

We encourage informed, controlled play. We promote transparency about the time and money you spend and offer tools to limit activity. We will act promptly if we identify signs of problem behaviour and will support you in taking steps to reduce harm.

Activity-control tools

You can use a range of controls to manage your account. Typical options include deposit limits, loss limits, session time reminders and short account breaks. These tools are designed so you can tailor controls to your needs and review them whenever you like.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you spend. Limits can be lowered at any time and increases are subject to a cooling-off period to ensure considered decisions.

Loss limits

Loss limits let you cap net losses over a chosen period. Apply a limit to prevent extended losing runs and to keep spending aligned with your budget.

Time limits and session controls

Use session reminders and maximum session lengths to help manage the time you spend playing. Optional reality checks can notify you after a set period so you can decide whether to continue.

Self-exclusion and account breaks

If you need a longer break, you can choose self-exclusion for a fixed period or a permanent closure of your account. Self-exclusion is an effective way to block access and to prevent re-registration. If you decide to return, follow the reinstatement process and consider using limits to help manage play.

Recognising problem behaviour

Watch for warning signs such as chasing losses, neglecting responsibilities, borrowing to play, or spending more time than intended. If you, or someone you care about, shows these signs, take action early by reducing limits, taking a break or seeking support.

Practical tips to stay in control

Set a gambling budget and stick to it, use deposit and loss limits, schedule regular breaks and avoid gambling when stressed or under the influence. Keep records of your play and only gamble with money you can afford to lose.

Where to get professional help

If you need extra support, contact recognised UK services such as GamCare, GambleAware, GAMSTOP or the National Gambling Helpline. These organisations offer confidential advice, specialist counselling and self-exclusion schemes. For immediate help, speak to a trained adviser who can guide you through options and next steps.

If you would like assistance with your account controls or have questions about safer gambling tools available on SpinMyWin, please contact our support team through your account and we will help you access the appropriate measures.