General Terms and Conditions

These Terms and Conditions explain the rules that apply when you use Spin My Win. They describe the relationship between you and us, set out user responsibilities and describe how we operate our online casino and sportsbook services. By registering an account you accept these terms, and you should read them carefully before you play or place bets.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your login, password or payment details. Notify us immediately via [email protected] if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, abuse, collusion or other breaches of these terms.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and able to form a binding contract. We will not accept accounts from persons prohibited by applicable law. We may refuse registration or restrict access where required by law or our internal risk checks.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited conduct includes creating multiple accounts, attempting to manipulate games or promotions, exploiting technical faults, and using automated tools to access the service. We reserve the right to take action - including withholding winnings and closing accounts - where we detect misuse.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these general rules. Bonuses may carry wagering requirements, game restrictions and time limits. We may refuse bonus play, cancel bonuses or reclaim bonus-related winnings where we suspect abuse or breach of promotion terms. Promotional availability, values and eligibility may vary by country and may change without prior notice. Always check the applicable promotion terms before opting in.

Deposits and withdrawals

We accept a range of payment methods as shown in your account. All transactions are subject to our checks and those of our payment partners. You must only deposit funds using payment methods in your name. Withdrawals may be subject to verification checks and proof of identity, and we may delay or cancel withdrawals until verification is complete.

Verification and limits

We may request identity documents, proof of payment and other information to meet regulatory, fraud prevention and anti-money laundering obligations. We may also apply deposit and withdrawal limits for individual accounts or regions. If you do not provide requested documents within a reasonable time, we may restrict account activity.

Dispute resolution

If you have a complaint, contact our support team at [email protected]. We aim to resolve complaints promptly and fairly. If you remain dissatisfied you may have options under local consumer protection laws. We will cooperate with relevant authorities where required.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to registered users by the contact details on file or by a notice on the site. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you do not accept an update you should stop using your account and contact [email protected].

Where helpful, additional guidance and account controls are available in your account area. If you reference this site elsewhere, note that SpinMyWin content and promotional availability may vary by location and over time.